Policies

Appointment Policies

If you miss or cancel your appointment and do not provide the courtesy of at least a 24-hour notice, I will charge 50% of the cost of the service scheduled.

Please note that if you are over 15 minutes late for your appointment I will have to reschedule your service.

If I do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your card will be charged for 50% of the service scheduled.

I understand life can get in the way and things do come up, please message me so I can try and accommodate any way I can.

Also, if you are feeling under the weather please contact me so I can reschedule for when you are healthy!

Appointment Policies

All hair is different. No one can ever 100% guarantee how your hair will react in any service. Please be upfront about all previous services as this will affect the way I go about your service today. Even with that information, hair can be stubborn, so please be patient.

Your hair is a big investment, and it should be. Please be aware that depending on what you want, achieving your desired look can be a lengthy and pricey process. A lot of time, I am working through old hair services and that means correcting your hair before we can proceed.

The integrity of your hair comes first. I want you to have your dream hair but not at the cost of losing the integrity of your hair. This may mean coming in for 1-3 sessions, treatments, etc to achieve your desired look. In some cases, your desired look just may not be reachable. I reserve the right to decline any service in my professional opinion. With that said, any chemical or lightening service can cause damage. The texture of your hair may not be what you are used to following your service. Please be aware that ANY lightening service can cause mild damage and it is crucial that you use the follow-up care instructions given by me. This will include a list of professional products. Please note that we CANNOT guarantee the longevity of your color or the condition of your hair unless you are strictly using professional products recommended by me.

Knowing that, I cannot guarantee any desired look, but I will do our absolute best to achieve the color and style you are looking for.

I strive to offer my guests the highest level of satisfaction. If you are having challenges with your cut or color please let me know within 7 days after your visit and I will be happy to have you come in for a complimentary service adjustment, at my discretion.

Children Policies

Due to liability, and the nature of the space I am in, children will no longer be allowed in the salon unless they are being serviced.

I strive to create a peaceful atmosphere for all my guests and I care about the safety and well-being of your little ones.

If you have any questions or concerns, please do not hesitate to reach out to me.

Thank you for all your continued support and understanding!